Privacy Policy

July 29, 2025

Twym Privacy Officer Canada

Email: privacy@twym.com

Twym, Inc. (“Twym”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use the TWYM mobile application, the website, and associated services (collectively, the “Services”). This policy applies to all users in Canada and globally, and it complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Law 25, and applicable international privacy laws such as the GDPR where applicable.

Information You Provide

• Account Information: First and last name, email address, phone number, date of birth, gender, address, payment details, affiliations, and other optional profile information.
• User Content: Reviews, comments, calendar entries, business information, social handles, requests submitted via our Services.
• Customer Communications: Emails, messages, feedback, and reports submitted through support channels.

Information We Collect Automatically

• Device & Technical Data: Device type, browser, OS, IP address, unique device IDs, and software version.
• Usage Data: Features accessed, search queries, clicked links, session duration, and in-app behavior.
• Location Data: General location via IP; if you enable location services, we may also collect precise location data to enhance local discovery features.

Information from Third Parties

• Linked Services: If you link Twym with social or productivity accounts (e.g., calendars, Google, Facebook), we may receive data such as contacts and associated metadata, depending on your permissions.
• Business & Advertising Partners: We may receive purchase activity, ad interaction data, app usage, or device-level information to provide better user insights and relevant services.

Provide, Personalize, and Improve Services

• Deliver personalized content and location-based results.
• Customize AI-powered recommendations.
• Improve our platform through analytics, research, and user feedback.
• Support user discovery of relevant businesses, events, and services.

Promote Safety and Integrity

• Verify user identities and monitor for fraud or abuse.
• Prevent spam, harmful content, or policy violations.
• Enforce platform standards and community guidelines.

Communicate with You

• Respond to inquiries and deliver support.
• Send service updates, policy changes, or security alerts.
• With consent, deliver marketing or promotional messages (opt out anytime).

Research and Innovation

• Conduct internal analytics, academic collaboration, or user studies.
• Improve algorithms and user experience.

Measurement and Advertising

• Provide analytics and campaign reporting to partners.
• Improve ad relevance via behavioral insights (with opt-out options, where applicable).

With Your Consent

We share information with your express permission or when you voluntarily post or share content publicly.

With Third Parties

• Service Providers: Cloud hosts, payment processors, technical support, analytics services.
• Advertisers & Analytics Vendors: Understand campaign effectiveness and display relevant content.
• Marketing Vendors: Assist with audience targeting and engagement tracking.
• Researchers: With appropriate safeguards, for innovation or public interest research.
• Meta Companies: Where applicable and only with consent (e.g., login or personalization).
• Legal Compliance: Valid legal requests, prevent imminent harm, enforce rights, comply with regulations.
• Corporate Transfers: In connection with mergers, sales, acquisitions, or bankruptcy.

If you access Twym from outside Canada, your data may be transferred and stored in jurisdictions that may not offer the same level of protection. We apply appropriate safeguards (e.g., standard contractual clauses), require third-party vendors to maintain equivalent protection, and inform users about cross-border implications.

We retain personal data for as long as necessary to fulfill the purpose it was collected for, comply with legal, tax, or regulatory obligations, and ensure platform security. You can request deletion; we will honor your request unless a legal basis requires retention.

Depending on your jurisdiction, you may have the following rights:

• Access – Request access to personal data held about you.
• Correction – Rectify inaccurate or incomplete information.
• Erasure – Delete your account or request removal of data.
• Restriction – Ask us to restrict processing under certain conditions.
• Objection – Object to certain types of processing, such as direct marketing.
• Data Portability – Request a copy of your data in a structured format.

You can exercise these rights through account settings or by contacting privacy@twym.com.

We may access, preserve, and disclose your personal data when required by law or regulation, to detect, prevent, or address fraud, abuse, or security issues, or to protect the rights, property, or safety of Twym, users, or the public.

• Consent – For email marketing, location sharing, or third-party integrations.
• Contractual necessity – To provide our services and maintain your account.
• Legitimate interests – For platform security, product development, and advertising (balanced with user rights).
• Legal obligations – To comply with applicable laws and fulfill regulatory responsibilities.

• End-to-end encryption and secure server storage.
• Firewalls and intrusion detection technologies.
• Access controls limiting who can access personal data.
• Ongoing audits and monitoring for vulnerabilities.

No method is completely secure; please protect your account credentials.

Twym is not directed to or intended for children under 13. We do not knowingly collect information from minors. If you believe a child has provided us personal information, contact us for removal.

We may update this policy to reflect changes to our practices, laws, or service offerings. We will notify you via the app, website, or email of material changes before they take effect.

Questions, concerns, or requests regarding this Privacy Policy or your data:

Email: privacy@twym.com